End User Performance Tools
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Overview
We design and develop a broad range of traditional and electronic performance support interventions that provide workers with exactly the right information, at exactly the right moment.
Performance support tools and systems may be offered to learners during training, or provided to workers as stand-alone aids. User documentation is a form of performance support, and the methodology employed at DSA is unique in that it is aggressively function-based. Unlike typical user guides that are presented topically, DSA organizes user documentation by function or task. This intuitive approach makes information immediately accessible to even first-time users. They need only answer the question "what function do I want to perform?" and they are able to locate the information they need.
Performance Support Tools and Systems Developed by DSA
Traditional performance support tools and systems provide workers with on-the-job help, advice, information, examples or assurance. Many different formats are possible.
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Electronic Performance Support Systems (EPSS)
Electronic Performance Support Systems (EPSS) are compilations of tools, information resources, and training delivered via the user's browser window. EPSS solutions provide users with information, just-in-time help, training, diagnostics, decision-support, communication, and collaborative capabilities.
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Why Performance Support?
When precise, reliable, consistent performance is required, well-designed performance support tools can:
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Save money through error minimization
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Speed acquisition of new product knowledge
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Shorten time-to-effective performance by new hires
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Promote consistent performance across large employee populations
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Help ensure competency
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Enhance employee confidence
When are Performance Support Tools and Systems Needed?
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When face-to-face training isn't possible
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When performance accuracy is important
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When new products, services, applications, or policies must be adopted quickly
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When specific changes or new solutions must be introduced into a skilled workforce
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When safety, consistency, and reliability are key
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When performance support adds value to your products and service
The DSA Approach
We work with clients to analyze the situation.
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Is a formal training program needed, within which performance support tools are embedded?
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Are workers skilled enough to make immediate use of job aids, without specific instruction?
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Are the required knowledge and skills memory-based, or may employees use reference materials during work performance?
Our next step is to focus with great precision upon the desired performance. DSA design and development teams are skilled at working with content experts to clearly define each task and performance element required. This knowledge enables us to select and design a performance support solution that meets the unique performance requirements of your work environment and your employees.