To solve a business
problem, first determine
the nature of that problem...

Needs assessment/analysis is the systematic effort to determine the nature of problems, challenges, and opportunities in a specific area, and then to select interventions that can move us towards meeting the need in the fastest, most cost–effective manner.

DSA uses appropriate needs assessment/analysis data gathering techniques (e.g., extant data analysis, interviews, focus groups, and expert assessment) to identify the gap between the model situation and the actual situation and to determine the nature of performance problems/opportunities the differences indicate.

As the differences are identified, they are evaluated to determine the best combination of solutions. Some situations will most definitely indicate training needs. Others, however, will most likely take non–training solutions (e.g., streamlining procedures, policy issues, providing the right tools, feedback systems, and reward systems).

DSA Needs Assessments/Analyses Report These Results

1. A clear articulation of the problems, challenges, and opportunities for a given area or job.
   
   
2. Training recommendations where there are clearly deficiencies in knowledge, skills, or attitudes within the target audience.
   
   
3. Non–training recommendations where deficiencies are due to something other than a lack of knowledge or skill. These include:
   
   - Streamlining procedures
   - Changing policies
   - Providing the right tools
   - Creating/Revising feedback systems
   - Improving infrastructure
   - Creating/Revising reward systems
   - Improving ergonomics
   - Changing personnel selection methods
    
   
4. A systems approach to meeting more complex issues that involve both deficiencies that deserve formal training and other solutions in combination (e.g., reinforcement of the training back on the job, feedback systems, etc.).

If you would like an experienced team from DSA to analyze the business problems/opportunities within your company or department, please contact us to discuss our custom consulting services.